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Warranty Policy

Guaranteed For Life

We chose our best-in-class materials for their durability and, in turn, created a ring case that will last a lifetime — guaranteed. If you ever feel your LoveLocker™ isn’t functioning properly, you can make a claim and we’ll do our best to make it right. Each purchase of the LoveLocker™ is just the beginning of many years of you protecting your jewelry. Happy to have you with us!

 

TERMS:

NeoChara, Inc. Guarantees that every LoveLocker™ will function for as long as you own it. The function is defined as functioning magnetic locked position and magnetic unlocked position, and performance of the silicone interior liners. This includes the replacements of the silicone interior liners.

The warranty does not cover: cosmetic damage, ie wear, tear, scuffs, scratches, or scrapes; damages caused by accident, abuse, neglect, or shock; lost or stolen items, improper use or storage of the product; unauthorized modifications or repairs.

 

HOW TO MAKE A CLAIM:

A picture of the damaged parts and/or LoveLocker™ will be requested as part of the warranty assessment. You can make a claim through our Contact Form.

If you have any further questions regarding the warranty on our products, please feel free to contact our Customer Service Department at:  info@neochara.com